Refund Policy

Refund Policy

Thank you for shopping at VEXZY. We hope you love your purchase! However, if you are not completely satisfied, we are here to help.

1. Returns

• Items can be returned within 30 days from the date of purchase.
• The item must be in its original condition, unused, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• Shipping fees are non-refundable.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [vexzy@vexzy.se] to arrange the exchange.

4. Sale Items

• Only regular-priced items can be refunded. Sale or discounted items are non-refundable unless they are defective or damaged.

5. Shipping Costs

• You will be responsible for paying for your own shipping costs for returning an item, unless the return is due to a mistake made by us (e.g., incorrect or damaged items).
• Shipping costs are non-refundable.

6. How to Return an Item

• To start the return process, please contact our customer service team at [vexzy@vexzy.se].
• Please include your order number, the item(s) you wish to return, and the reason for the return.
• Our team will provide instructions on how to return the item(s) and a return authorization if applicable.

7. Non-returnable Items

• Some items are non-returnable, including but not limited to:
  • Personalized or custom products
  • Gift cards
  • Downloadable software or digital products

8. Customer Service

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at [vexzy@vexzy.se]. We are happy to assist you!